Evaluation of WA Engagement Hubs for People Experiencing Homelessness

We’re excited to share our latest research report on Engagement Hubs (also known as drop-in centres or day centres), this is the first evaluation that collectively looks at 10 different Engagement Hubs in WA across 7 different community services (and 12 locations)!

This comprehensive report is a must-read for policymakers, community leaders, and organisations operating or supporting people who access Hubs.

What’s inside the report?

• An overview of essential components of Engagement Hubs including types of support provided, how they are funded & staffed, and the facilities they provide.

• Details on ‘who’ uses Engagement Hubs, how often they use them, patterns of service use over time, and key reasons ‘why’ people access Hubs.

• Case studies showcasing different programs, partnerships, and examples of achieving outcomes for people accessing Hubs.
  Feedback from staff, stakeholders, and service users on their experiences with Engagement Hubs.

• Exploration of broader government and homeless sector impacts of Engagement Hubs.

• Actionable recommendations for the Hubs themselves, Government Departments, funding/commissioning bodies, and for community services to improve overall service delivery of Engagement Hubs, to better contribute to the ending of homelessness in WA, and future proofing of Hubs.